USupport

Academic and Career Services is excited to announce that the Early Alert Program is moving to Self Service starting Fall 2022, as our new USupport module. As with the Early Alert Program, USupport will continue to connect students who may benefit from additional supports with the Student Success Advising team who will work with them to create a plan for success.

Student Success at The University of Winnipeg is a community effort. Faculty and staff from all departments are working diligently to provide the best support possible to our students. USupport is a new tool that allows faculty to connect students with various support services around campus, through referrals to our Student Success Advisors.

Who are the Student Success Advisors?

A part of Academic & Career Services, Student Success Advisors are available to assist students in overcoming challenges and to address roadblocks that might impact their educational plans, in a safe, non-judgmental environment. They are positioned to provide steady support to students as they move through their academic program, providing guidance, skill development, and referrals to additional resources, as necessary.

Why should faculty and staff participate?

Instructors are in the best position to identify students who may benefit from additional support and skill-building assistance. Student Success Advisors regularly reach out to students whose grades indicate they are at risk of attrition from their program, but this outreach is necessarily delayed until after final grades for each term are posted. Earlier intervention is only possible with the assistance of our faculty and staff members who have regular, direct contact with students and can identify issues as they arise.

Through the new USupport module, instructors can refer students who may be facing obstacles in their classes to the Student Success Advising team. Instructors may highlight issues such as a lack of attendance, or missed assignments, or they may recommend specific supports for students who are not performing well in their classes.

We highly recommend that instructors submit these referrals between weeks 4 and 6 of each term, to ensure that Advisors are able to connect with students in time to improve their academic performance or make important decisions related to their studies. However, the USupport module is available all term, and referrals can be made at any time.

For step-by-step instructions, please see USupport - How to Make a Referral [PDF].

What happens after a referral is made?

All referrals are received by Student Success Advisors who will work with the students on problem-solving and academic strategies, and/or connect them with support services as they continue their studies. Student participation is entirely voluntary. When a student receives an email and/or phone invitation to participate in Student Success Advising, they will be asked if they want to participate in the process.

What about privacy?

All records are kept confidential. Information collected through this program will be restricted to those individuals who are directly supporting the students. This information is not used to evaluate status, appeal decisions, or awards eligibility. Students’ personal information is collected under the University of Winnipeg Act and 36(1)(b) of the Freedom of Information and Protection of Privacy Act (“FIPPA”). It is only collected for the operation of the USupport program.

Questions?

Please see:

Frequently Asked Questions - Students [pdf]

Frequently Asked Questions - Faculty and Staff [pdf]

Faculty and staff - For step-by-step instructions on using the module, please see: 
USupport - How to Make a Referral [PDF].

The Early Alert form is still available (until September 2022): 
EARLY ALERT PROGRAM FORM  

If you have questions or concerns, please email us at studentsuccess@uwinnipeg.ca.