Accessibility Survey

Human Rights & Diversity Office

AMA – Customer Service Standard - University of Winnipeg Survey

As we move forward to having our Accessibility Plan completed, published and filed at the Disabilities Issues Office (“the DIO”) by December 31, 2016, the Human Rights & Diversity Office welcomes input from all members of the University of Winnipeg community.  In supporting a long-term, proactive approach toward making Manitoba more inclusive by 2023, the goals of the Accessibility for Manitobans Act (“the AMA") is to:

  •  Identify, prevent, and remove   barriers to participation.
  •  Work with public/private sector on long-range plans to ensure accessibility.

Under the AMA, at the University of Winnipeg, we must have must have policies, processes and practices to deliver accessible customer services for persons with disabilities. The Customer Service Standard is the first of five (5) standards with the goal of identifying, removing and preventing barriers to accessible customer service, by having policies and practices that address:

(1) Communications

(2) Assistive Devices

(3) Support Persons

(4) Service Animals

The recently completed self-audits and student focus group has been vital to this process. The survey also enhances our understanding on disabilities issues and how they can best addressed within the institutional culture at the University of Winnipeg.


The survey officially ended on December 7, 2016 and the Human Rights & Diversity Office would like to thank everyone who participated. We are in the process of reviewing the survey results which will be considered together with other key elements in the consultations process toward finalizing the University of Winnipeg Accessibility Plan.