Campus living FAQ

COVID-19 FAQ (Updated: March 13, 2020)


Is residence still open?

Campus Living is maintaining office hours in the McFeetors building, Monday to Friday, 9:30am-3:30pm. Students in residence have been encouraged to leave if able to do so. Those with no alternatives will be accommodated. 

What is Campus Living doing to prevent the spread of germs in shared spaces?

The health and safety of our residents is a top priority. Extra cleaning of residence space is taking place to ensure appropriate hygiene.

We are asking residents to disclose all international and domestic travel, including all airports visited, prior to your arrival at the Campus Living Office at

Will Campus Living still host events?

No. At this time, we have cancelled all discretionary events and programming. This includes events such as Rezzies, and any RA programs, or community hours that involve groups of students coming together. 

If you are using common spaces, please maintain safe social distancing of two metres, and ensure you are taking precautions outlined by the Province of Manitoba.

I live in on-campus student housing and suspect I have the virus, what should I do?

If you have flu-like symptoms and have not been exposed to an affected region, follow normal protocols by staying in your room, resting and minimizing your social contact.

You may wish to access the Manitoba COVID-19 screening tool posted online by Shared Health Manitoba. 

If you have travelled internationally to an affected region, you should confirm with Health Links by calling 204-788-8200 or toll-free 1-888-315-9257, or make an appointment with your medical doctor/health provider. 

I live in on-campus housing and have been advised by a health professional to self-isolate, what should I do?

There are safe spaces available for students living on campus to self-isolate if required.

If you are experiencing symptoms of COVID-19, please self-isolate and contact the Campus Living Office immediately at We will provide you with additional information and self-isolation kits as needed.

Will the meal plan be affected?

Room service will continue on a reduced menu, which will be sent out weekly via email. To order room service, contact Elements at 204.786.9237. You must declare if you are under self-isolation while placing your order, so that staff can take necessary precautions while delivering food.

Students who leave residence early will be charged the greater of the amount used or the pro-rated amount. These students will not be subject to early termination fees.

My travel plans have changed due to COVID-19-related travel advisories. How does that affect my housing contract?

Student residence contracts will not be penalized due to COVID-19. Contact or 204.786.9900 to discuss your situation.

I owe residence fees, what do I do?

All regular payment options remain open. In addition, Campus Living has enabled online payments, via credit card, through the Star Rez Portal.

What happens if I choose to leave residence early?

Your residence fees will be pro-rated to the date that you move out. Credits on your account based on the pro-rated fees will be refunded to you. If you have a Meal Plan, it will also be pro-rated based on your move out date. You will be charged the greater of either, the amount spent or the pro-rated amount.

You are eligible to receive your deposit refund, as long as you have no outstanding fees and no additional charges based on your move out.

The refund process may take 4-6 weeks.

What happens if I choose to change Spring Term plans?

If you no longer intend to remain for the Spring Term, you will be able to cancel your contract with no penalties.

If you now need to stay into spring term, but you have not yet applied, you are still eligible to apply and remain in residence.