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Contact and Log in Issues

Student FAQs


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General Questions

1. Which issues should I contact my instructor for help with?

2. Which issues should I contact Student Central for help with?

3. This is my first time attempting to access Nexus and I am unable to login, what do I do?

4. I have accessed Nexus before but now I am unable to login, what do I do?

5. Where can I find my username?

6. I am receiving a message that my account has been locked, what does this mean?

General Answers

1. Which issues should I contact my instructor for help with?

  • Extensions on assignments, quizzes, discussions, exams, etc.
  • Requests for additional quiz attempts
  • Specific details or questions about course material.
  • Content related questions/inquiries
  • Instructions
  • Grade inquiry for assignments, discussions, etc.

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2. Which issues should I contact Student Central for help with?

Course enrollment/unenrollment issues and questions.

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3. This is my first time attempting to access Nexus and I am unable to login, what do I do?

If this is your first time accessing Nexus, you may not be enrolled yet. Please wait until the start date of the semester to log in. If the start date has passed and you are still unable to log in, contact Student Central to verify that you are enrolled and that you are using the correct login credentials.

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4. I have accessed Nexus before but now I am unable to login, what do I do?

One common reason why you are unable to log in is that the username and/or password were entered incorrectly. Try to log in again and remember that the username and/or password may be case sensitive. Alternatively, you may be unable to log in due to an expired password and you will have to change your password in WebAdvisor. Contact the Service Desk for help in resetting your password by phone (204) 786-9149, email servicedesk@uwinnipeg.ca, or come in person to Uplink (4C32B) Monday – Friday 9:00am-6:00pm.

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5. Where can I find my username?

Your username for accessing Nexus is provided by the University and can be obtained by contacting the Service Desk by phone (204) 786-9149, email servicedesk@uwinnipeg.ca, or come in person to Uplink (4C32B) Monday – Friday 9:00am-6:00pm.

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6. I am receiving a message that my account has been locked, what does this mean?

If you are receiving a message that your account has been locked, this means that you have unsuccessfully attempted to login to Nexus six times. Try logging in again in 15-30 minutes.

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