Search

Discussions

Student FAQs


Click on the question below to jump to the answer:

Discussions Questions

1. What's the difference between a discussion thread and topic?

2. Why can’t I access a discussion post?

3. The discussion is missing, what do I do?

4. There is no restriction on the discussion topic, but I receive an Error message when trying to access it.

5. Why am I unable to post in a discussion I have access to?

6. When I try to compose a discussion posting or reply to a posting no text appears in the text box area. Why?

7. Why are discussion posts not formatting correctly when I copy content over from another source?

8. Why can’t I delete my discussion posts?

Discussions Answers

1. What's the difference between a discussion thread and topic?

A forum is equivalent to a folder which contains a collection of 1 or more discussion topics. You post to discussion topics and each post within the topic is called a thread.

Back to top 

2. Why can’t I access a discussion post?

If you are receiving a “Not Authorized” or “Internal Error” message when attempting to access a discussion post, the discussion may no longer be available and is hidden or the release conditions set on a discussion are not permitting access to the discussion.

Ensure that you are completing modules in the order of activities as set forth by your instructor since there may be release conditions set around accessing a discussion topic. As well, verify that the due date for viewing the discussion has not passed (screenshot below). If it has, the discussion is not available anymore and has been hidden. Contact your Instructor for any issues related to past due discussions.

If the due date has not passed and you are receiving an error message, contact Nexus Support for help with this issue.

Back to top

3. The discussion is missing, what do I do?

If you can’t locate a discussion or it’s missing, the instructor has either hidden it or had set a start and end date for discussion visibility that has now passed. Contact the instructor for further options in accessing the discussion.

Back to top

4. There is no restriction on the discussion topic, but I receive an Error message when trying to access it.

This issue can be caused when files with illegal characters in the file name are uploaded to a discussion topic. There is a workaround available. From the discussion area click on 'Settings' in the top right of the page and check to see what Default view is being used for your Personal Settings. If you are currently using Reading View select Grid View and save the change. Return to the List of discussion topics and see if the error can be reproduced. If you are still unable to access the topic contact the Nexus Support for further investigation.

Back to top

5. Why am I unable to post in a discussion I have access to?

If you can access a discussion but can’t post in it, the discussion’s permissions are set so that the discussion is visible for viewing but is locked and not available for posting. Check to see when the discussion was due. If the due date has passed, contact the course instructor for further information. If the discussion’s due date has not passed, or if the discussion does not have a due date, contact the Nexus Support for help with this issue.

If it is just the “Post” button that is missing, contact Nexus Support.

Back to top

6. When I try to compose a discussion posting or reply to a posting no text appears in the text box area. Why?

When using the latest version of Internet Explorer 11, the text editor functionality is unusable when posting and/or replying to a discussion post or an email message. Use Firefox or an earlier version of Internet Explorer (IE 9 or IE 10) instead.

Back to top

7. Why are discussion posts not formatting correctly when I copy content over from another source?

If discussion posts are not formatting correctly when using copy & paste, ensure you have enabled and are using the proper tools for copying from another source.

  1. Ensure that the HTML Editor is Enabled:

  •    Navigate to Account Settings from the dropdown menu beside your name in the Minibar.
  •    Make sure the HTML Editor Settings is not checked.
  •    Save changes.

  2. Copy the content into the HTML Editor:

  •    Copy the content you wish to post in the discussion into a Word document first.
  •    Make any formatting changes in the Word document.
  •    Highlight and copy the content in the Word document.
  •    Go to the HTML Editor and select the Paste from Word option.
  •    Paste the content in the new pop up window that appears.
  •    Select Insert.
  •    The content should appear with correct formatting.

Back to top 

8. Why can’t I delete my discussion posts?

Students do not have permission to delete discussion posts. Contact the instructor if you need a post deleted as instructions have permission to delete discussion posts.

You can edit the discussion post and remove the content as a workaround. Note that your changes will be recorded. Also, it is important to verify first with the instructor of the course in case there is a specific way they want you to deal with editing discussion posts.

Workaround:

  • Course Home > Discussions.
  • Locate your discussion post and select Edit.
  • Edit the content/title of the post as indicated by the instructor.
  • Save changes.

Back to top

Back to FAQs page