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Student FAQs


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Content Questions

1. A Content module I’m looking for is missing, what do I do?

2. Why am I getting an error message when attempting to access a Content link? 

3. When I click on a Content Topic link, nothing displays. Why?

4. Why don't any of the links work in the Word files and PDF documents in Nexus?

5. Why are Audio and Video lectures in Content modules not playing?

6. I’m having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?

Content Answers

1. A Content module I’m looking for is missing, what do I do?

 There are several reasons why a module would be missing from the Content section: 

  • The module is associated with a start date that has not yet been released or it is associated with an end date that has passed. Contact the Instructor of the course for further information on whether there are start and/or end dates set around the Content module. 
  • The module’s release conditions are not met. Instructors can set modules to only appear once certain criteria is met by the individual student (e.g. a student must pass “Quiz A” before they are able to view “Module B”). Check your Syllabus as information may be included concerning any release conditions that may be attached to modules. You can also contact the Instructor for further information on whether there is a release condition attached to the module that is missing. 
  • The module is hidden. Contact the Instructor of the course to verify whether you are supposed to be able to view the module.

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2. Why am I getting an error message when attempting to access a Content link? 

If you are receiving an "Internal Error" message:

  • If the link points to an item within a tool in Nexus (such as a Dropbox, Discussion, other Content modules etc.) go to the tool and check whether you can access the item directly.
  • If you can, contact the instructor and inform them that the Content link to that item is broken.
  • If you can’t, contact the Nexus Support for further help in diagnosing and resolving the issue.

If you are receiving a "Not Authorized" message:

  • If you are not yet at the start date, have passed the end date, or have not met the release conditions attached to the item you are trying to access, you won’t be able to access the item and will instead receive an error message. Contact the instructor for more information on whether any of the above restrictions apply to the item you are trying to access. If the instructor determines that you should be able to access the link, inform them that the link is broken.
  • If you are receiving an error message when attempting to access an external link in Content, contact the instructor of the course and inform them that the link is broken.

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3. When I click on a Content Topic link, nothing displays. Why?

The latest updates of several browsers (Internet Explorer, Chrome, Firefox) have stricter security settings for displaying links, embedded items and other web content. This will result in issues when trying to view these types of content items within the Nexus content viewer; content that had opened/loaded in the past will now be blocked. If you have recently updated your browser, this is most likely the problem. Please note, this is a browser issue, not a Nexus issue.

To view/allow blocked content in your browser, follow the instructions for your specific browser:

Chrome:

  • There will be a small icon of a shield at the RIGHT end of the URL address bar.
  • Click the shield.
  • Select “Load unsafe script”.
 

FireFox:

  • There will be a small icon of a shield at the LEFT end of the URL address bar.
  • Click the shield.
  • Click the “more actions” arrow.
  • Select the "Disable protection on this page".

firefox

Internet Explorer:

  • Pop up will appear at the bottom of the webpage - “Only secure content is displayed”.
  • Click “Show all content”.

safari

Safari:

  • Does not block content yet.

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4. Why don't any of the links work in the Word files and PDF documents in Nexus?

One of the new features for content in the latest version of Nexus is the document viewer. If you click on a Word, PowerPoint or PDF document, you can preview it in the document viewer.

The document viewer creates a real-time image of these documents. This means, URLs and multimedia WILL NOT WORK in the viewer. In order to view a document with active links and multimedia, you must DOWNLOAD the document first and open it on your local computer or wireless device. Please see the Downloading & Printing FAQ for instructions on downloading course 

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5. Why are Audio and Video lectures in Content modules not playing?

If the Audio or Video lectures in Content are not playing, this is most likely the result of a missing plugin needed to play the audio or video. To check whether this is the issue, complete the system check found on the login page before logging in. Ensure that all plugins are enabled and update any programs if required (such as Java, Adobe, etc.).


Restart the browser and try playing the audio or video lecture again. If this did not solve the problem, contact your instructor and inform them of the issue.

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6. I’m having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?

For help or clarification on assignment expectations, instructions, grading schemes, and so forth, contact the instructor for that course.

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