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Student FAQs


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Content Questions

  1. A Content module I’m looking for is missing, what do I do?

  2. Why am I getting an error message when attempting to access a Content link?

  3. When I click on a Content Topic link, nothing displays. Why?

  4. Why don't any of the links work in the Word files and PDF documents in Nexus?

  5. Why are Audio and Video lectures in Content modules not playing?

  6. I’m having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?

  7. Why can't I click on certain/any content topics?

 

Content Answers

1. A Content module I’m looking for is missing, what do I do?

 There are several reasons why a module would be missing from the Content section: 

  • The module is either associated with an upcoming start date or with an end date that has passed. Contact the Instructor of the course for further information on whether there are start and/or end dates set to limit access to the Content module. 
  • The module has release conditions that have not been met. Instructors can set modules to only appear once certain course-related criteria are met by the student (e.g. a student must pass “Quiz A” before they can view “Module B”, or a student must complete week one's module before being able to access week two's module, etc.) Check your Syllabus/course outline for information about any release conditions that may be attached to the course's modules. You can also contact the Instructor for further information on whether there is a release condition attached to the module that is missing. 
  • The module is hidden. Contact the Instructor of the course to verify whether you should be able to view the module at this point in the course.

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2. Why am I getting an error message when attempting to access a Content link? 

If you are receiving an "Internal Error" message:

If you are receiving a "Not Authorized" message:

  • If you are not yet at the start date, have passed the end date, or have not met the release conditions attached to the item you are trying to access, you won’t be able to access the item and will instead receive an error message. Contact the instructor for more information on whether any of the above restrictions apply to the item you are trying to access. If the instructor determines that you should be able to access the link, inform them that the link is broken.
  • If you are receiving an error message when attempting to access an external link in Content, contact the instructor of the course and inform them that the link is broken.

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3. When I click on a Content Topic link, nothing displays. Why?

Some past updates of several web browsers (Internet Explorer, Chrome, Firefox) have implemented stricter security settings for displaying links, embedded items, and other web content. This will result in issues when trying to view these types of content items within the Nexus content viewer; content that had opened/loaded in the past will now be blocked. If you have recently updated your browser, this is most likely the problem. Please note, this is a browser issue, not a Nexus issue.

To view/allow blocked content in your browser, follow the instructions for your specific browser. Here are some different examples of ways web browsers (listed below in alphabetical order) allow you to do this:

Chrome:

  • There will be a small icon of a padlock to the LEFT of the URL address bar.
  • Click the padlock icon.
  • Select “Site Settings”.

 location of Chrome blocked content settings

 

 

 

 

 

 

 

 

 

 

 

In the Settings window that loads, you will be able to view and edit which Permissions your web browser currently:

  • Allows
  • Blocks
  • Automatically enables, or
  • Asks (prompts you with a browser pop-up that lets you choose on a case-by-case basis whether or not to allow it) 

Using the dropdown menu next to each Permission type, select the option you need depending on the content item in Nexus that is blocked but which you need access to. For example, if your instructor has uploaded or linked to multimedia course content that requires Javascript, Flash, or Pop-ups in order for it to play or display, then these are the types of Permissions you will want to allow for that course site.

example of Chrome Permissions Settings


Edge:

  • There will be a small icon of a padlock to the LEFT end of the URL address bar.
  • Click it to open up the "Website permissions" currently set for the website.
  • If there are links below to settings that need to be allowed then click the applicable one(s) to enable them to play in the Edge browser. For example, if your instructor has uploaded or linked to multimedia course content that requires Flash in order for it to play or display, then you will want to allow it for that course site.

location of Edge content blocking settings

 

 

 

 

 

 

 

 

 

 

 

 


FireFox:

  • There will be a small icon of a shield at the LEFT end of the URL address bar.
  • Click the shield icon.
  • Under "Content Blocking", click "Turn off Blocking for This Site".

location of Firefox content blocking settings

Internet Explorer (note: starting January 2020, Internet Explorer will no longer be a supported browser by Nexus as Microsoft has replaced it with Edge):

  • Pop up will appear at the bottom of the webpage - “Only secure content is displayed”.
  • Click “Show all content”.

safari

Safari:

  • Does not block content yet.

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4. Why don't any of the links work in the Word files and PDF documents in Nexus?

One of the new features for content in the latest version of Nexus is the document viewer. If you click on a Word, PowerPoint or PDF document, you can preview it in the document viewer.

The document viewer creates a real-time image of these documents. This means that URLs and multimedia WILL NOT WORK in the viewer. To view a document with active links and multimedia, you must DOWNLOAD the document first and open it on your local computer or wireless device. Please see the Downloading & Printing FAQ for instructions on downloading course 

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5. Why are Audio and Video lectures in Content modules not playing?

If the Audio or Video lectures in Content are not playing, this is most likely the result of a missing plugin needed to play the audio or video. To check whether this is the issue, complete the system check found on the Nexus login page before logging in. Ensure that all plugins are enabled and update any programs if required (such as Java, Adobe, etc.).

Restart the browser and try playing the audio or video lecture again. If this did not solve the problem, contact your instructor and inform them of the issue.

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6. I’m having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?

For help with or clarification on course-related expectations such as assignment expectations, instructions, grading schemes, etc. you will need to contact the instructor of that course.

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7. Why can't I click on certain/any content topics?

There is a date restriction on the content topic which the instructor has set. Once the start date has passed, you will be able to click on the topic and view the item. If the start date seems incorrect, contact your instructor.

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