The University of Winnipeg

Class Specification

Classification:  Service Coordinator                                                                                                                            Revision Date:  October 1998
Unit:  I.U.O.E.                                                                                                                                                                  Page 1.


The Physical Plant Department is responsible for the maintenance and repair of the physical facilities of the University, including but not limited to all buildings, grounds, furnishings, fixed equipment, shipping, receiving, environmental services and postal services.

At this level of position, an incumbent works under general direction of the Director Assistant Director, or Chief Engineer of the Physical Plant to allocate duties, supervise and train Service Workers and Engineers as required; to act as dispatcher for Service Workers, Engineers and Trades on a priority and emergency basis; to negotiate service contracts for consumable items; and to conduct inspections and initiate corrective action regarding but not limited to: janitorial services, workplace safety, life safety and conditions in general.  Under direction of the Chief Engineer, this individual also acts as the Assistant Chief Engineer, advising Shift Engineers in trouble shooting University wide Engineering problems and serves as the WHMIS Coordinator for Physical Plant. 


  1. Is responsible for the Physical Plant Office operation
  2. Assists as dispatcher for the Physical Plant Department directing messages and work orders to: Service and Utility Workers, Engineers and Trades and handles problems from visitors to the University
  3. Assists the Director in supervising the Shipping/Receiving/Mail section of the Department
  4. Is responsible for ensuring safe transport of goods and materials by the Physical Plant Department
  5. Confers with all parties in layouts and arrangements of all room set-ups and special events, ensuring they conform to local fire and liquor regulations and, through the Lead Hand, arranges for the timely set-up and break down of these events, including but not limited to: E/G Hall, R/H Cafe, Bulman Centre, Registration
  6. Develops specifications and negotiates service contracts for the Physical Plant. (e.g.: janitorial  supplies, light bulbs, garbage bags, window cleaning, equipment and supplies for the Plant)
  7. Inspects, makes recommendations and corrects problems regarding contractual services which  includes such things as: cleaning methods, safety, specification compliance, and adequate staffing  levels in the associated areas
  8. Obtains figures and cost estimates for contracts and repairs, and presents annual budget proposals to the Director
  9. As the Key System Coordinator, is responsible for developing and maintaining the computerized key program, as well as making arrangements for distribution and collection within the confines of the University Key Policy
  10. Is responsible for ordering materials and equipment (e.g. filters) as well as maintaining inventory control in the Service Worker Section and as required in the Engineering section of the Department
  11. Keeps records, estimates, and researches cost saving methods for consumable items within Physical Plant
  12. Records vacation and sick time and fills out payroll forms in a timely manner for the Physical Plant Department
  13. Supervises the allocation of work orders and tasks to all Service Workers and the Lead Hand, and is responsible for their yearly Performance Reviews
  14. Supervises and allocates Service Workers’ time for: safety, cleanliness and aesthetics of buildings and grounds including but not limited to: furnishings, lights, windows, refuse, snow removal, plantings and lawn care
  15. Trains, supervises and evaluates any casual staff hired by this position
  16. Provides equipment and coordinates its use for any special audio requirements
  17. Must be physically capable of performing all the duties characteristic of Service Workers
  18. Assists the Chief Engineer in the supervision of the Shift Engineers, and the negotiations of maintenance contracts
  19. Under the direction of the Chief Engineer, assists in scheduling Campus-wide preventative maintenance for Engineering services
  20. Under the direction of the Chief Engineer, acts as an advisor where it pertains to the Shift Engineers on Campus-wide Engineering problems
  21. Under the direction of the Chief Engineer, is required to supervise and schedule filter changes, lubrication and the chemical testing and treatment of boilers and closed loop refrigeration and heating systems (i.e. cooling towers, chillers, hot water and chilled water recirculating systems)
  22. Is required to act as Chief Engineer in the Chief Engineer’s absence
  23. As second in charge to the University Fire Marshall, is responsible for fire protection systems as they pertain to portable extinguishing systems and emergency lighting, and is the first contact with the City of Winnipeg Fire Prevention authorities
  24. Is required to assist in evacuations, according to procedures, in a safe and responsible manner
  25. As the WHMIS (Workplace Hazardous Materials Information System) Coordinator for Physical Plant, is responsible for implementing safety measures as they pertain to hazardous materials and updating the MSDS (Material Safety Data Sheets) in the appropriate locations
  26. Performs other related duties as required or assigned by the Director, Assistant Director or Chief Engineer of the Physical Plant Department


The minimum qualifications necessary for acceptable (satisfactory)  performance are:

Level of Formal Education

  • High school completion or acceptable equivalent
  • Third Class Government Interprovincial Power Engineers Certificate
  • Must possess or be able to obtain Fire Inspector Level one and Level two from the MESC (Manitoba Emergency Services College)
  • Must possess or be able to obtain a MOPIA (Manitoba Ozone Protection Industry Association) Refrigeration Certificate


  • Must have at least five years of directly related experience
  • Working knowledge of architectural, mechanical and electrical drawings plus workplace safety and health legislation
  • Experience and working knowledge of Physical Plant operations in a University environment in a supervisory role
  • Must have micro-computer experience in Word Perfect and Quattro Pro
  • Directly related experience in contract negotiations and inspections would be a definite asset
  • An acceptable equivalent combination of education and experience may be considered

Skills and Abilities

  • Must be able to perform all duties independently
  • Must be able to supervise others and communicate effectively with all staff, students and the public
  • Must be able to handle and operate all tools and equipment necessary for the performance of duties
  • Must have effective oral and written communication skills

Physical Requirements

  • Must be able to access all areas of the University grounds and buildings
  • Must be capable of performing the duties as assigned

This class specification is intended to illustrate the characteristics of this level and should not be interpreted as a description of any one individual position within this classification level.