Preparing Desktop Systems for Technical Support
The following is a list of recommended steps clients should take to prepare their systems for a TSC technical support call:
- If you deal with or store sensitive information (private, confidential) on your computer, mention it when placing your call with the TSC Help Desk
- TSC support staff make every effort to contact you prior to visiting your system/office. If you would like to be present when they show, let them know. If you cannot be present, assign a department coworker or other liaison to take your place
- It is recommended that you move sensitive data off your computer as it may have to be taken away for repair. Move sensitive data files to your personal network drive or back them up to CDROM. Guides on using network drives and the UWin Project CDROM burners are available here.
- In rare events where a service call is fielded without prior notification, the TSC support representative will leave a notice that your system has been attended to