Professional Studies
Mastering Policies and Procedures Manuals
DPS 15952 (14 hours)
Readers frequently turn to policy and procedure documents to understand the internal processes of a department or organization. Yet, those same readers often become frustrated when they find that the document is difficult to understand because of poor organization and layout as well as confusing language. The focus of this hands-on workshop is to give you the fundamental strategies for writing a policy and procedure manual that gives a clear message in an easy-to-read format.
Outcomes
This program is designed to help participants develop the ability to:
- use planning strategies for controlling volumes of information
- organize the information for readability and impact
- write in a plain language style and create a reader focus
- format for accessibility of information and eye appeal
- create a manual that is easy to maintain