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• The University of Winnipeg
  Div. of Continuing Education
  Buhler Centre
  460 Portage Avenue
  Winnipeg, MB R3C 0E8
  204.982.6633
  
  Mailing Address
  University of Winnipeg
  Div. of Continuing Education
  515 Portage Avenue
  Winnipeg, MB Canada R3B 2E9
  

Professional Studies

Excellence in Customer Relations

15188 (7 hours)

Objective

• To provide knowledge about building rapport with customers and how to respond to their changing needs
  

Outcomes

• Knowledge about how to build customer rapport through clear, positive and open communication
• Ability to analyze service levels through the eyes of a customer and recognize opportunities for improvement
• Understanding of how to keep customers/clients and add new ones