Professional Development

Six Rules for Basic Etiquette

1.  Be on time. Lateness implies that you are unreliable and some view this as an act of disrespect. Being late at meetings disrupts proceedings.

 2.  Be discreet. Keep corporate or business matters confidential, and establish a reputation as being trustworthy. Do not divulge company secrets such as plans for new products, layoffs, etc.

 3.  Be courteous, pleasant, and positive. Regardless how demanding your clients, customers or employees might be, remain courteous and pleasant.

 4.  Show concern for others. Try to look at things from the customer’s point of view; this will help you to better respond to their concerns. Be empathetic to the points of view others may have. Be open to criticism and be prepared to act on suggestions.

 5.  Dress appropriately. Remember that you represent your company, and you should look professional at all times. Most important, dress for the job you want, not the one you have.

 6.  Use proper written and spoken language. All your correspondence should be well written, and easy to understand. Do not use foul language.

Source: